Comment

Comments make it possible to continue the conversation after a ticket has been created. They are useful for follow-up questions, clarifications, and adding new information without creating a separate ticket.

Overview

Comments are stored against a specific ticket and returned in reverse chronological order, with the newest comment first.

When a comment is added:

  • The ticket’s LastUpdatedBy value is updated
  • The ticket’s LastUpdated timestamp is refreshed
  • uSupport can send an update email to the address configured in TicketUpdateEmail

Comments are the public conversation attached to a ticket. Staff-only notes belong in the ticket’s InternalComment field instead.

Notifications

Read more about notifications

References